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Transforming Advising Efficiency and Personalization at UND

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Industry

Technology

Challenge

Scaling advising for large student cohorts without sacrificing personalization or efficiency. UND needed a solution to centralize student data, streamline advising workflows, and enhance collaboration across departments.

Results

Using VZO, UND successfully streamlined their onboarding process, enabling tailored advising for over 2,200 students annually without requiring face-to-face meetings. Advisors could efficiently manage large caseloads, supported by centralized data and proactive outreach, while enhancing the overall student experience through personalized guidance and seamless collaboration across departments.

Key Product

VZO

www.govzo.com
100%
Course Placement Accuracy*
2,200
Students Advised Without Meetings

I honestly can’t imagine doing onboarding in the summer without VZ. It allows a tailored response to a huge amount of students while remaining navigable for advisors.

Brittany Borgen

Academic Core Advisor, UND

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About your Customer

The University of North Dakota (UND) is a leading higher education institution, serving a diverse student population of over 15,000 annually. Known for its commitment to student success, UND has embraced innovative solutions like VisualZen Online (VZO) to enhance advising and onboarding processes, ensuring personalized support for incoming students.

The Challenge

Managing the onboarding process for ~2,200 incoming students annually presented significant challenges for UND’s advising team. The previous in-person process was resource-intensive and fragmented, requiring manual communication between departments. Advisors faced difficulty personalizing their guidance while managing large caseloads, and proactive outreach for at-risk students was limited.

The Solution

UND adopted VZO to centralize student data and create a seamless workflow for onboarding and advising. Students input detailed information through VZO forms, enabling advisors to access comprehensive profiles that include academic interests, transfer credits, and extracurricular goals.

Key features include:

  • * Robust advisement sheets, allowing students to self-register with confidence.
  • Centralized communication across departments like honors, athletics, and pre-health.
  • Proactive outreach for students whose declared majors didn’t align with application data.

These innovations empowered UND to deliver personalized advising at scale while fostering collaboration across teams.

“Students input so much information in their own words. It allows us to collaborate and tailor advice without needing a face-to-face meeting, even for 2,200+ students.” – Brittany Borgen, Academic Core Advisor, UND

The Results

  • Successfully onboarded ~2,200 students annually with tailored advising.
  • Improved advisor efficiency by centralizing data and reducing manual processes.
  • Enhanced student experience with proactive outreach and personalized guidance.
  • Strengthened collaboration across departments, streamlining onboarding workflows.

Ready to get started?

Talk to Our Team